Store Policy

Welcome to Wag My Swag!

We’re so excited to share our passion for unique, pet-inspired designs through high-quality print-on-demand products. Below are our store policies to help you shop with confidence.

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Return & Refund Policy

Because all Wag My Swag items are made-to-order through Printify, we do not accept returns or exchanges unless your item arrives damaged or there is a manufacturing error.

If you experience an issue with your order, please contact us within 7 days of delivery at tomiwagmyswag@gmail.com, and provide the following:

Order number
Clear photos of the item and the issue
Description of the problem

If eligible, we’ll work with Printify to provide a replacement or a refund, depending on the situation.

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Please note:

We cannot issue refunds or replacements for:

Buyer’s remorse
Incorrect size or color ordered
Shipping delays outside our control

Always check the size guide and product details before placing your order.

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Shipping Policy

All products are fulfilled by Printify and shipped directly from their print partners. Because of this, shipping times and availability may vary slightly.

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Processing Time:

Most orders are processed and shipped within 2–5 business days.

Shipping Time (After Fulfillment):

US: 3–7 business days 

International: 7–21 business days (may vary by location)

Shipping Costs:

Shipping costs are calculated at checkout based on location and product type.

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Tracking:

You’ll receive a tracking number via email once your order ships. Please allow up to 48 hours for tracking to update.

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Wag My Swag is not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.

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